Return & Exchange

From Monday to Saturday our customer service is at your complete disposal from 9:00 to 13:00 and from 14:30 to 18:30. For any problem related to your order or if you need information you can contact us via E-mail, Facebook and Instagram or using the live Chat.

Our team works every day to meet the needs of its customers. If you have any problem with the order you received, you can return the garment without penalty, within fourteen (14) days from the day you received it. You only have to fill out the form then you can return your order by shipping.

In order to return a garment, the following conditions must be observed:

  1. You have 14 days from the delivery of your order to notify us your intention to return the garment. The communication must be sent by filling in the form below. If for any case you cannot send the communication by e-mail you can use registered mail and send it to Scrambled_ego s.r.l. address: Via Abbadia 5 – 60121, Camerano (AN) – Italy;
  2. the products must not have been used or worn;
  3. the products must be returned in their original packaging;
  4. the products must not be damaged;

If you have complied with all the conditions described above, Scrambled_ego will refund you the full price of the product purchased, remaining at your expense only the shipping costs.

You will be contacted by e-mail if your return cannot be accepted because it does not comply with the above conditions.

Once Scrambled_Ego has received your return and checked that all the requirements have been met, you will receive an e-mail confirming acceptance of the return. Following whatever payment method you use, the refund will be activated in the shortest possible time, and in any case within fourteen (14) days from the date on which it became aware of your wish to return the product and once verified that the return took place in compliance with the above conditions.

The actual time for crediting or returning the sums you paid for the purchase of products depends on the payment methods used.

These Conditions for exercising the right of return, which are an integral part of the General Conditions of Sale, are governed by Italian law and in particular by Legislative Decree 6 September 2005 no. 206, on the consumer code in Chapter I “Consumer rights in contracts”.

Do you want to return? Fill in the form.

As an alternative to the return, you have the possibility to exchange the purchased products with others. The conditions for proceeding with the exchange request are:

  1. you can request the exchange of one or more purchased products only if in the case of availability in stock.
  2. you can request the exchange no later than fourteen (14) working days from the date of the delivery, after you have filled out the Exchange form (that you have to send by e-mail to scrambled@scrambled-ego.com or using registered mail to send to Scrambled_ego s.r.l. address: Via Abbadia 5 60121, Camerano ANCONA – Italy) within the indicated deadline. The products to be exchanged must be delivered to the courier within fourteen (14) days from when you have communicated Scrambled_ego your decision to change the products.
  3. you can make only one exchange request for each product purchased;
  4. the products for which you request the change must be returned in their original packaging, unused, worn or damaged.
  5. products to be exchanged that are part of a single order must be sent to scrambled_ego in a single shipment.

Only if the conditions are correctly respected, once your exchange request has been received, Scrambled_ego will process the request by sending you a confirmation e-mail.

Once Scrambled_ego has received the products you intend to change and checked that all the conditions for the exchange have been met, Scrambled_ego will ship the item selected for the exchange.

In the event that the product or products selected for exchange are available, Scrambled_ego will send you an e-mail confirming the shipment of the replacement products. In this case, the shipment will take place within thirty (30) days from the date on which Scrambled_ego becomes aware of your exchange request. The shipping costs of replacement products will be borne by Scrambled_ego.

If your exchange request cannot be accepted because it does not comply with the above conditions, you can choose to get back the products you intended to exchange at your own expense.

All payments made on Scrambled_ego are guaranteed and safe.

For payments by credit card, the Stripe system guarantees the protection of your data and those of your credit card. In addition to paying with Visa and Mastercard, we also make Paypal available to you. Just select the option to be directed to your account, and complete your order in a few seconds. In both cases, as soon as the payment is processed, you will receive and e-mail and the order will immediately go into processing and will be shipped as soon as possible.. As soon as your payment is received, the order will be shipped immediately. In addition to advance payments, only for Italiana dresses cash on delivery shipment is also provided.

Do you want to exchange? Fill in the form.